Support

We're a small team, and support goes straight to the people who build the app.

Monday–Friday, 09:00–17:00 NZT (UTC+12/+13), excluding New Zealand public holidays.

First response within 1 business day. Urgent production issues are prioritised.

Before you write

Many questions are answered in the documentation, especially the FAQ.

Your Confluence site URL (for example yourcompany.atlassian.net).
What you expected and what happened instead, with a screenshot if possible.
For rendering or change-detection issues: a minimal spec that reproduces the problem. Please remove anything confidential first.

We read every request, and they directly shape the roadmap. Email us and tell us what you're trying to achieve.

Please report vulnerabilities to security@fernlight.dev. See Security.